COVID-19: City of Hamilton Service Updates (Updated March 18)

As of March 17, 2020 all City of Hamilton facilities are completely closed to the public in response to COVID-19. This article outlines what is closed and what core services will be maintained.

John-Paul Danko Ward 8 Hamilton City Councillor

Hello Ward 8 Neighbours,

Following an announcement from the Provincial Chief Medical Officer of Health late Monday, the City of Hamilton will completely close all municipal facilities to the public beginning Tuesday, March 17, 2020 until at least April 6, 2020.

This closure includes all municipal service centres, public counters and City Hall.

For more details, please continue reading below…

City of Hamilton Service Updates (Updated March 18, 2020)

Complete details about City of Hamilton closures and service adjustments due to COVID-19 are available here.

If you or anyone you know needs assistance with accessing any City services or questions about closures, please do not hesitate to contact the Ward 8 office – click here.

HSR Service Updates (Updated March 18)

The City has announced more proactive measures to prevent the spread of the COVID-19 virus.

As of March 19 until at least April 5, the HSR will not be collecting fares and riders are asked to board buses from the rear doors only and to keep a respectable distance from other passengers and transit operators.

Only riders with personal mobility devices (PMD) will be permitted to enter and exit through the front door. 

For regular City of Hamilton COVID-19 updates, please visit www.hamilton.ca/coronavirus and www.hamilton.ca/covidclosures

 

The following is a brief summary of City of Hamilton municipal service updates as of March 17, 2020:

  • All Committee meetings up to April 5, 2020 are cancelled.
  • Macassa and Wentworth Lodges have a no-visitor policy until further notice.
  • Hamilton Provincial Offences courtrooms, 50 Main St. E. are closed up to and including April 3, 2020. The public is not to attend court for any court appearances during this time. Further updates are available on the Provincial website www.ontariocourts.ca/ocj.
  • All Hamilton Public Library branches are closed effective as of 5 pm March 14 through April 5. While the Library is closed, no library materials will become due. HPL’s online resources are available 24/7. Customers can register for a Library card online and find eBooks, eAudio, magazines, newspapers and more on www.hpl.ca. During the closure, HPL staff can answer your questions over the phone or online. For updates and more information, please visit www.hpl.ca.

Continuation of City Services

Business continuity and delivery of the core services that support residents remains an essential part of the City’s work.

As such, the following services are not impacted:

  • Emergency response by the Hamilton Police Service, Hamilton Fire Department and Hamilton Paramedic Service
  • HSR service will continue to operate. Effective Monday March 23, 2020, until further notice, HSR is moving to a Saturday level of service from Monday to Friday, across most routes.
  • Hamilton Water operations continue, including drinking water, wastewater collection and treatment, and stormwater management.
  • Garbage, recycling and organics collection continues.
  • Shelters, respites and drop-in centres continue to operate with measures already established.
  • Road, sidewalk, and bikeway operations and maintenance, including snow removal, continues.
  • Hamilton Farmers’ Market continues to operate, however sit-down food service is suspended.

Online City services 

There are alternate service options to complete transactions with the City, for example applying for child care subsidy, paying taxes and applying for animal licenses online.

The City is encouraging residents to use online services wherever possible and will be providing a comprehensive list of links to services on the City’s website.

For more information about online services, please click here.

March 17 – HSR Service Updates

Effective Monday March 23, 2020, until further notice, HSR will be moving to a Saturday level of service from Monday–Friday, across most routes.

There will be some exceptions, and all details will be posted on the HSR’s website: www.hamilton.ca/hsr.

Current Saturday and Sunday schedules will continue and remain unchanged. Where required, revised timetables are being finalized and will be available by March 20, 2020.

What does this mean for customers?

  • You might need to adjust your schedule and leave a bit earlier
  • There may be extended wait times during the week
  • Every effort will be made to look for ways to enhance any service reduction levels, which are relative to operator and bus availability

Currently, there are no changes in the availability of accessing DARTS.  The situation will continue to be monitored and will provide updates as needed.

You can continue to find real-time information regarding HSR services in all the ways they always have. For information please visit www.hamilton.ca/hsr and the following:

Effective immediately, seats immediately behind the operator have been blocked and the yellow line has been moved. All personal mobility devices (PMDs) will be loaded and offloaded from the front doors only (current practice is that people with PMDs board from the rear).

Supports for those experiencing homelessness

Three sites have been identified to operate as an isolation site for shelter residents and homeless/street involved individuals. These shelters are not regular shelters, they are sites that will be demographic specific (men, women and children and families) and provide emergency shelter and essential provisions for individuals and families that have been assessed as requiring isolation.

Any individuals experiencing homelessness and requiring shelter are asked to continue to approach the shelter system as normal. City staff will work with shelter providers and health care to assess individuals that require isolation and transport to the isolation centres if necessary.

John-Paul Danko Deputy Mayor

March 16 – Update on Council and Standing Committee Meetings

The City sent out the following press release on March 16, 2020:

In a continuing effort to mitigate the spread of the COVID-19 virus, Mayor Eisenberger and Members of Hamilton City Council are announcing they will be suspending most Council and Standing Committee meetings until after April 5, 2020. All scheduled Standing Committee meetings up to April 5, 2020 (Public Works, Planning, Emergency & Community Services, Administration, Finance & Administration and Public Health) are cancelled.

Any time-sensitive agenda items from these scheduled Standing Committee meetings will be referred to a General Issues Committee (GIC) meeting that will be held on Friday, March 20, 2020. Further, a Special Budget GIC will also be held on Friday, March 20, 2020 and a Special Council Meeting will also be held on Friday, March 20, 2020 to ratify the reports from both the regular and Special Budget GIC.

The agenda and staff reports for the GIC meetings will be posted to the City website by the end of the day tomorrow, Tuesday March 17, 2020.

Although the GIC meeting on Friday, March 20, 2020 will be open to the public, the public is strongly encouraged not to attend in person. The meeting will be live streamed on the City’s website. Additional public health and social distancing precautions will be in place at the meeting.

The City is encouraging delegates to provide written delegations instead of attending in person. For those residents wishing to attend in person, only delegates who have sought delegation status 24 hours prior to the meeting will be permitted to delegate at the meeting.

In addition, the City’s Emergency Operations Centre (EOC) is recommending to all Chairs of City Advisory Committees that they postpone their meetings until after April 5, 2020. The EOC is also recommending that Boards and Agencies review their meeting schedules as well.

March 15 – City Facilities and Events Cancelled

As of 12:01 on March 15, the following facilities have been closed by the City:

Recreation Centres
Ancaster Aquatic, Bennetto, Bernie Morelli, Brewster Pool, Central Memorial, Dalewood, Dundas Pool, Dundas Recreation, Hill Park, Huntington, Jimmy Thompson Pool, Pinky Lewis, Riverdale, Ryerson, Sir Allan McNab, Sir Wilfrid Laurier, Sir Winston Churchill, Stoney Creek, Valley Park, Westmount, Winona

Senior’s Centres
Sackville, Flamborough, Ancaster Senior Achievement Centre

Senior’s Clubs
Club 60, Dundas, Main Hess, Rosedale, Victoria Park, Warden Park, Winona

Ancaster Rotary Centre

Arenas
Beverly, Bill Friday, Carlisle, Chedoke Arena, Coronation, Dundas, Eastwood, Glanbrook, Harry Howell, Inch Park, JL Grightmire, Morgan Firestone, Mountain Area, Mountain Arena Skating Centre, Olympic, Parkdale, Quad Pad – Mohawk 4 Ice Centre, Rosedale, Saltfleet, Spring Valley, Stoney Creek, Valley Park

Community Halls
Beasley (Simone Hall), Beverly Township, Binbrook, Carlisle Memorial, Eastmount Community Hall, Fruitland Hall, Millgrove, Mount Hope, Mountsberg, Sealy Park, Sheffield, Valens, Waterdown Memorial, Woodburn Hall

Gage Park Tropical Greenhouse
Temporarily closed until April 5.

City-run museums
Ancaster Old Town Hall, Battlefield House Museum, Dundurn National Historic Site, Fieldcote Museum, Hamilton Children’s Museum, Hamilton Military Museum, Steam and Technology Museum and Woodshed facility, and Whitehern House and Stables

Tourism Visitor Centre at the Lister Block

Child Care
Red Hill Family Centre

Hamilton Public Library
All Hamilton Public Library branches are closed through April 5. While the library is closed, no library materials will become due. HPL’s online resources are available 24/7. Customers can register for a Library card online and find eBooks, eAudio, magazines, newspapers and more on www.hpl.ca.

During the closure, HPL staff can answer your questions over the phone or online. For updates and more information, please visit www.hpl.ca.

In addition, the following press release was sent from Hamilton Provincial Offences courts:

Hamilton Provincial Offences courts are closed and POA administrative services reduced

Hamilton Provincial Offences court services, located 50 Main Street East,  have been reduced until further notice.  Courtrooms are closed effective Monday, March 16, 2020 at 8 a.m. up to and including April 3, 2020. All matters will be rescheduled to a later day once courts resume. The public is not to attend court for any court appearances during this time period.

The POA administration office will remain open to provide limited Provincial Offences counter service which includes ticket payments and applying for a reopening of a matter.

Members of the public are encouraged to access payment and other services online:

Customers wishing to make a fine payment may do so by visiting the City’s website at www.hamilton.ca/streets-transportation/tickets-parking/pay-your-ticket .

 

Customers may also find out the status of their case or to schedule an early resolution meeting by accessing this information on line atwww.ontario.ca/ticketsandfines. You will require the location code of 4760 and the offence number printed on your ticket.

Questions or concerns?

If you have any questions or concerns, please contact our office here.